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Refunds and Exchange Policy

We only issue refunds or exchange items if they are defective or damaged.

Strictly no change of mind refunds or exchanges.
Make sure the item you have selected is the correct color and style.
The website offers the representation of the product and its color as accurate as possible. Please keep in mind when purchasing color representation may also vary slightly due to computer image quality and screen settings.

If you need to exchange your item, send us an email at support@theshademuseum.com

Our policy lasts 38 days. If 38 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.